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How Can I Know Who my Domain Provider is?
Hi Guys I hope you Can help me. I bought the Annual Plan for the Pro Website, $120 per year 2 moths ago. So I got my New Domain’ from UCRAFT Domain App Window,…
- Yvette Lolas
- Yvette_Lolas
- 2 yrs ago
- 1 reply
- 47
- Lena Khlghatyan4 yrs ago
- Ucraft Forum
- Answered
- Answered
EMPTY SVG FILE
Hello I worked on a logo and paid for it. the file downloaded is empty. see attached error message. the file is just 15B. Please help resolve this and send me my SVG file with my logo on it
- Anthony Udeagbala
- Anthony_Udeagbala
- 2 yrs ago
- 1 reply
- 33
- supportUcraft Team3 yrs ago
- Ucraft Forum
- Fixed
- Fixed
Need help with WebP format
Hello, I've read on the last "Hot’n’fresh: New features digest" that Ucraft supports WebP format. That's great news, but it seems I can't have it on my website.…
- Marine Feuilleaubois
- Marine
- 4 yrs ago
- 3 replies
- 34
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Logo Maker Issue
Good morning, I am currently on a trial version but I am loving this so much! It is so easy to use, but I have a small issue. I am trying to create a few logos to see what works best for me.…
- Evelyn Garza
- Evelyn_Garza
- 3 yrs ago
- 1 reply
- 29
- 1
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Ecommerce Order
I noticed that when I add new products to my store the new one goes in front of every product on the page. Would it be possible to make that one product appear somewhere in the middle of the display…
- Sam Abadie
- Sam_Abadie
- 3 yrs ago
- 1 reply
- 22
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Text Heavy Pages
Hi! I am really loving working in ucraft. Making the homepage was fast, simple, and elegant. The website I'm building needs some more text-heavy information pages deeper down.…
- Stephanie Christie
- Stephanie_Christie
- 3 yrs ago
- 1 reply
- 20
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Articles APP Got a Facelift and....
Hey guys! I noticed the Articles APP got a major facelift in terms of editing the text and our ability to add buttons and stuff now. This is awesome! Great work!…
- The World Needs YOU Now
- mrseptember
- 3 yrs ago
- 3 replies
- 21
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Delivery Options in ecommerce
Hi, thanks for your reply and help in my last post. I got another problem/question. 1. Is it possible to have options on date/time of delivery, similar to the self pickup options? For example,…
- INARIKU
- INARIKU
- 3 yrs ago
- 1 reply
- 10
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
User Account - Paid membership area
Can we please have a feature where customers pay to get access to a members-only area on the website?
- Cathy
- Cathy
- 2 yrs ago
- 1 reply
- 23
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Unable to and may Google domain to Ucraf
I am getting a msg, that the record already exists
- Babo's Home Kitchen
- Babos_Home_Kitchen
- 2 yrs ago
- 1 reply
- 14
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Currency converter
Hi! Is there any currency coverter built-in? I tried to search for it, but couldn't find it. Is it possible to link specific currency with specific languages if the website is multilingual?…
- Stefano
- Stefano
- 4 yrs ago
- 6 replies
- 49
- 1
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Can't delete all advanced elements on page
I'm trying to duplicate my home page and I've tried to delete all the advanced elements on the page. Any help?
- Jake Wisniewski
- Jake_Wisniewski
- 2 yrs ago
- 1 reply
- 20
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Solved
- Solved
What is a Header Page?
I looked it up and all I found was one sentence: "Heading pages .... act like a Header for its sub pages." Huh? What does that even mean? I still have no idea what a header page is, what it does,…
- HS Business
- hs_business
- 2 yrs ago
- 1 reply
- 33
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Register Form
With the registration form, why isn't there an "After successful registration" text part that I can redirect to a page or have text to say "Thank you for registering"?…
- Cathy
- Cathy
- 2 yrs ago
- 1 reply
- 23
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
How to change wordings in email notification & invoice (ecommerce)
Hi, Where do I go & how can I change the wordings of the default email notification & invoice to customers in ecommerce plan? For example: instead of "shipping",…
- Abulkalam Othman
- Abulkalam_Othman
- 3 yrs ago
- 1 reply
- 22
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
How to edit items in 'products' element?
I have my e-commerce section up to date with all of my products, but when I edit my website, it is still showing outdated products. How to I get it to sync with my newest items in the e-commerce…
- Jesus Valenzuela
- Jesus_Valenzuela
- 2 yrs ago
- 2 replies
- 17
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
How to track referrals and puchases from my shop?
I have a Ucraft built shop site. Is it possible to give referral page links to other businesses and track the value of purchases made via each link so a commission can be paid?…
- Stuart Dibble
- Stuart_Dibble
- 2 yrs ago
- 1 reply
- 18
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
What Happened?
Hi, not sure what has happened or when but it seems something has gone wrong with the website V8-Hospitalty? ( http://www.v8-hospitality.co.uk/ ). I dont seem to be able to view it properly or have…
- Lee Moore
- Lee_Moore
- 3 yrs ago
- 1 reply
- 14
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
Burger menu not clickable.
I had the navigation menu setup to be in standard mode. Then when a user on desktop shrinks the browser window to a smaller size the site switches to the burger menu but the burger button does…
- ElitOnTheRocks
- ElitOnTheRocks
- 4 yrs ago
- 12 replies
- 106
- WorthyYak622 yrs ago
- Ucraft Forum
- Answered
- Answered
How do you connect your own domain name?
I don't understand computer speak so I don't have any idea what I am doing. I have a domain name with hostgator. I have built a free website here at ucraft.…
- Aldo Sedevcich
- Aldo_Sedevcich
- 2 yrs ago
- 1 reply
- 37
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered
SSL Certificate not working
So I got a website from Freenom ( dot.tk ) and linked it to cloudflare. I set up everything: Ucraft confirms they're connected: Ucraft also says the domain is "Live": But when I go to domain,…
- Terry
- Terry_Bazemore_III
- 3 yrs ago
- 1 reply
- 46
- supportUcraft Team3 yrs ago
- Ucraft Forum
- Solved
- Solved
Custom domain will not connect
Hi, I have a domain with webhero.com , and I have tried a couple of times to get it to connect to my craft site but it always says pending. I did everything I thought I was supposed to,…
- Jimmy Teeling
- Jimmy_Teeling
- 3 yrs ago
- 1 reply
- 25
- supportUcraft Team3 yrs ago
- Ucraft Forum
- Solved
- Solved
Embed video/map in an article
Hello there, I am trying to embed a video and a Google map inside an article (not as a separate block, but within the body of the article itself). On other platforms such as WP this can be easily…
- Riccardo Giani
- Riccardo_Giani
- 4 yrs ago
- 5 replies
- 78
- 2
- supportUcraft Team3 yrs ago
- Ucraft Forum
- Completed
- Completed
Secure Connection Failed
I'm assuming servers are down or something of that nature but I cannot view or edit my website. I get this error message on Firefox, and I get a similar issue on Chrome so I know it's not a browser…
- Erin Kelley
- Erin_Kelley
- 2 yrs ago
- 2 replies
- 19
- Erin Kelley2 yrs ago
- Ucraft Forum
- Solved
- Solved
Changing the text for browser
Hi there, The title text of my page in the browser is 'Homepage - Gohar-1', but I want to change it to 'Homepage - Gohar'. Do you have any clue on how to edit that?
- Gohar
- Gohar
- 4 yrs ago
- 4 replies
- 254
- supportUcraft Team2 yrs ago
- Ucraft Forum
- Answered
- Answered

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