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Background image not loading in Facebook browser

Hi,

 

I am promoting a simple landing page via Facebook ads, but when testing my campaign in Facebook the FB website browser does not display the background image. I have attached an image of this and also what it looks like when I just load it in the normal mobile safari browser.

I have tried changing the size of the image and also saving it locally so I can't figure out what is wrong!!

Has anyone else experienced this and know a way around it?

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  • Hey Emilie! Thank you for submitting to Ucraft Forum!

    It seems that our Support team has already answered you via our Live chat and the problem was fixed.

    If you have any questions, do not hesitate to contact us via our Live Chat. 🙂

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