Ecommerce with Customer Reviews
I'm currently trying to decide on which ecommerce platform to use for a new small business selling both physical and digital handcrafted products. I can't see any option for customer reviews on the ecommerce template I've chosen through Ucraft, and am wondering if this is an integration available now or perhaps will be offered with Ucraft Next. Is there any way to find out more about Ucraft Next and what features will be added, along with when it will be available? I need to make a decision on which platform I go with by the end of February at the latest. Thank you.
Hi there Sarah White , thank you for submitting to our Ucraft Forum!
There will be an option to seamlessly collect and manage customer reviews and product ratings in Ucraft Next without integrating third-party apps.
You can peek at Ucraft Next features and our intelligent e-commerce solution here next.ucraft.com. Sign up for a beta version to explore some features and later participate in a survey to optimize the builder for the final release!
As for now, there are several ways you can get customer reviews on your website.
- Collecting reviews with apps. You can add the ability to collect reviews and rate your store and products with the help of the apps from the eCommerce App Market. Some apps are HelpfulCrowd, Trustami, and TargetBay, but you have to check whether they are available in your region.
- Collecting reviews through automated marketing email. You can enable feedback requests in your store and do it right in your eCommerce App > Marketing > Automated Emails section. Just enable Feedback request and click Manage for an additional set-up.
- Surveys and forms. You can create questionnaires through Typeform and use our Typeform Element to preview those in the store. We also have an integration with UserVoice for collecting feedback. Also, check out our HotJar and Zapier integrations and see if it fits your needs.
- Collecting reviews through third-party tools/review platforms. Websites like ResellerRatings, Trustpilot or Yelp are indexed by search engines and can appear on top of the search results when someone looks for reviews on products you sell. Integrating review widgets into your store will be possible through the Custom HTML Element or the HTML input in your product description field.
Feel free to contact us via our 24/7 live chat for further questions!