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the Password Protected Page not working

HI, I set both "Site offline -> Password protect" on Site Settings and "Set Password" on Pages, but it dosen't work.

I tried defferent devices (cellphones, ipad and PC) to visit the site, but the Password Protect Page didn't show everytime, somtime it shows on some devices, sometimes it dosen't. 

I even tried a device which have never visit the site before, it still failed.

It seems the password protect feature is not stable, or maybe I did something wrong?

Help me please

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  • Hi there Carter , thank you for submitting to our Ucraft Forum! 🤗

    We can tell that one of our assistants already handled the inquiry via the live chat, and for further queries, there was no issue with the Password Protected feature on our end. 

    The issue could've been in previously cached files on the website, so we cleared the cache through the Publish functionality, and everything works fine on different browsers and devices.

    Feel free to let us know if anything else comes up! 

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  • 10 mths agoLast active
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