Support Forum
Welcome to our community! Browse the forums, share a tip, give your feedback, ask a question, and search to find answers.

Custom domain will not connect

Hi,

I have a domain with webhero.com, and I have tried a couple of times to get it to connect to my craft site but it always says pending. I did everything I thought I was supposed to, but I fear I must be missing something. I have updated the DNS records and made sure that there weren't any conflicting records.

1reply Oldest first
  • Oldest first
  • Newest first
  • Active threads
  • Popular
  • Hi Jimmy! 

    Thank you for reaching out to us!

    We'll need a screenshot of the full DNS Records list from your domain provider's DNS Management Zone, to check and see if everything is set correctly. To do that, would you mind hitting the live chat button at the bottom of your website? So one of our teammates can assists you with everything. :)

     

    Best!

    Like
Like Follow
  • Status Solved
  • 3 yrs agoLast active
  • 1Replies
  • 46Views
  • 2 Following