Potential Product Error
I tried to post this before, but I'm not sure if it worked so I am posting it again. I think I have an error on my drop down list on my product. I've tested it and had one of my family members test it and it worked. I use Smartlook to record my visitor's visits to my site and it looked like they were struggling with the drop down list. It might be nothing, but I would appreciate it if you checked it out. I have granted you temporary access to my acount.
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My site is www.partyanimalpet.com.
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Hello Avery,
Can you please share more details about the error? Like what kind of error you are having?
Thanks !
Gaurav
Ucraft Team -
My customers seem to be unable to select what size of bandana they want. It at least takes a few clicks. Also, Smartlook has shown me that there is some kind of error that happens when someone clicks the added to cart button.
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Actually it looks like the drop-down list is working fine, but I still sometimes see an error on my Smartlook when someone clicks on the "Added to Cart" button. Here is a screenshot of my smartlook.
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Avery Seems you forgot to attach the screenshot ?
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Oh, sorry about that :)
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At the bottom of the page you can see the warning signs. That means there was an error.
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Hello Avery,
Thanks for the more information.
I will check this and get back to you. -
Hello Avery,
Is it possible to have a short video like, which steps user followed ?
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Gaurav I can try to do it and get back to you if I can.
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Hello Avery ,
Can you please un-install Helpful Crowd app from your ecommerce store ? That App can not be used with Ucraft. We have removed it from our market place as well.
